Customer Success Manager
PassAudited by VirusTotal on May 12, 2026.
Overview
Type: OpenClaw Skill Name: customer-success-manager Version: 2.1.1 The customer-success-manager skill bundle is a legitimate set of tools for SaaS customer analytics. It includes three Python scripts (churn_risk_analyzer.py, expansion_opportunity_scorer.py, and health_score_calculator.py) that process local JSON data using only standard libraries. The code contains no network requests, file system modifications, or access to sensitive environment variables. The instructions in SKILL.md are consistent with the provided scripts and do not contain any prompt injection attempts or malicious commands.
Findings (0)
Artifact-based informational review of SKILL.md, metadata, install specs, static scan signals, and capability signals. ClawScan does not execute the skill or run runtime probes.
The skill may process and save reports containing customer health, churn, renewal, and revenue information from files the user provides.
The skill instructs use of local Python CLI tools that read a customer JSON file and write analysis results. This is central to the stated purpose, but users should be aware of the local file access and generated reports.
python scripts/health_score_calculator.py customer_portfolio.json --format json > health_results.json
Run the scripts only on customer data you are authorized to analyze, and store generated reports in an appropriate location.
Users have less publisher/source context and may need to confirm their environment has Python before using the skill.
The registry metadata provides limited provenance and does not declare Python as a required binary even though the documented workflow uses Python scripts. This is a transparency note, not evidence of malicious behavior.
Source: unknown; Homepage: none; Required binaries (all must exist): none; Install specifications: No install spec
Review the bundled scripts and publisher information before installing if provenance matters to your organization.