Missing User Warnings
Medium
- Confidence
- 91% confidence
- Finding
- The playbook explicitly recommends storing cancellation reasons on the customer record, which introduces collection and retention of potentially sensitive behavioral or free-text personal data without any guidance on notice, minimization, retention limits, or access controls. In this skill context, the risk is more credible because the document is operational guidance likely to be implemented directly in production retention flows, making silent over-collection and privacy noncompliance more likely.
