Persona Docs
Create persona documentation for a product or codebase. Use when asked to create persona docs, document target users, define user journeys, document onboarding flows, or when starting a new product and needing to define its audience. Persona docs should be the first documentation created for any product.
Like a lobster shell, security has layers — review code before you run it.
License
SKILL.md
Persona Docs
Create user-centered documentation that defines who a product is for and how they interact with it. Persona docs establish the foundation for product-driven development — every feature decision, design choice, and prioritization call flows from understanding your users.
Installation
OpenClaw / Moltbot / Clawbot
npx clawhub@latest install persona-docs
When to Create
Persona docs should be the first thing fleshed out for any product. Even minimal documentation about who uses the product helps direct development and design decisions.
- Project inception — before writing code, define who you're building for
- Pivoting to a new audience — document the shift so the team aligns
- Team lacks clarity on target users — when people disagree on "who is this for?"
- Before major feature planning — validate that planned features serve actual users
- New team member onboarding — give them context on who they're building for
Process
- Analyze the codebase — look for existing documentation, README, landing pages, or marketing copy that hints at the target audience
- Ask clarifying questions if the target user isn't clear:
- "Who is the primary user of this product?"
- "What problem does this solve for them?"
- "How would they discover this product?"
- "What's the first thing they'd do after finding it?"
- Start minimal — a few sentences per section is better than nothing
- Read the template — see
references/template.mdfor the full structure - Iterate — revisit and expand as you learn more about actual users
Core Components
1. Target User Profile
Who they are, their background, their context. Be specific enough to be useful.
Good: "Backend engineers at mid-size SaaS companies who debug production issues under time pressure, typically 3-8 years of experience, comfortable with command-line tools."
Too vague: "Developers."
Include:
- Role, job title, or archetype
- Technical level and relevant skills
- Industry or domain context
- When and where they'd use this product
- Team size and organizational context
2. User Needs and Pain Points
The problems this product solves. What frustrations or gaps exist in their current workflow?
Structure as:
- Primary pain point — the single biggest problem you solve
- Secondary pain points — additional problems you address
- Current workarounds — what they do today without your product
- Why existing solutions fail — what alternatives exist and why they're insufficient
3. Discovery Path
How they find the product. This informs marketing, positioning, and first-impression design.
- Search — what queries lead them here?
- Referral — word of mouth, colleague recommendation?
- Content — blog posts, tutorials, conference talks?
- Marketplace — app store, plugin directory, package registry?
- The hook — what makes them click "sign up" or "download"?
4. Onboarding Flow
The simplest possible path from "I found this" to "I'm getting value."
Define:
- First encounter — landing page, app store listing, GitHub README
- Registration/Login — minimum viable auth (email-only? OAuth? no account?)
- Time to value — how quickly can they experience the core benefit?
- First success moment — the specific action that makes them think "this is useful"
- Friction points — where do users drop off, and how do you minimize that?
Example flow:
User lands on homepage → clicks "Try it" → pastes their data → sees result in <30 seconds → decides to create account
5. User Journey Map
Key touchpoints and interactions across the user lifecycle.
New User (Day 1):
- Discovers product via [channel]
- Takes [first action]
- Achieves [first success]
Returning User (Week 1):
- Key repeated action they perform
- Features they explore
- Integrations or customizations they set up
Power User (Month 1+):
- Advanced features they rely on
- Workflows they've established
- How they'd describe the product to others
6. Feature Touchpoints
Map where users encounter key features in their journey:
| Feature | When Encountered | User Need at That Moment |
|---|---|---|
| [Feature 1] | [Journey stage] | [What they're trying to do] |
| [Feature 2] | [Journey stage] | [What they're trying to do] |
Multi-Persona Products
If your product serves multiple distinct user types:
- Identify the primary persona first — who must you serve to survive?
- Document secondary personas separately — one file per persona
- Note conflicts — where persona needs clash, document the tradeoff
- Prioritize ruthlessly — you can't optimize for everyone simultaneously
Output Location
Place persona docs at:
docs/PERSONA.md— single file for simple productsdocs/personas/— directory for multiple personas
Keep it in the repo so it evolves with the product.
Quality Criteria
A good persona doc should:
- Be specific enough that two team members would build the same feature from it
- Include evidence — data, quotes, or observations, not just assumptions
- Be actionable — reading it should change how you build
- Be maintained — outdated personas are worse than none
- Be honest — don't describe aspirational users; describe actual users
NEVER Do
- NEVER skip personas for a new product — building without knowing your user is guessing, and guessing is expensive
- NEVER describe users as demographics alone — "25-34 male" tells you nothing about what they need; describe behaviors and goals
- NEVER create personas in isolation — involve the team; one person's assumptions become the whole product's blind spots
- NEVER treat personas as permanent — users change, markets shift; review personas quarterly
- NEVER create more than 3 personas initially — if you try to serve everyone, you serve no one; start with your primary user
- NEVER write aspirational personas — document who actually uses your product, not who you wish did
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