Product Recommender
v1.0.0Intelligent product recommendation engine for retail digital employees. Recommends products based on customer needs, budget, recipient, occasion, preferences...
Like a lobster shell, security has layers — review code before you run it.
Runtime requirements
Product Recommender
Overview
This skill handles all "help me choose" queries. It goes beyond listing products — it understands the customer's situation, filters intelligently, and presents a curated shortlist with reasons.
Depends on: products[] in knowledge base (Step 03).
Works better with: inventory data (to exclude out-of-stock items).
Intent Extraction
Before recommending, extract these signals from the conversation:
| Signal | Examples | How to Extract |
|---|---|---|
| Budget | "500以内", "¥200左右", "不超过1000" | Parse number + direction |
| Recipient | "送妈妈", "给男朋友", "自用" | Named or implied |
| Occasion | "生日", "面试", "日常穿", "夏天用" | Event or context |
| Preferences | "素色", "轻便", "不要太甜", "简约风" | Style/attribute keywords |
| Age/Gender | "30岁女性", "老年人", "男生" | Demographic |
| Constraints | "不含酒精", "纯棉", "防水" | Hard requirements |
| Quantity | "买一套", "各来一个" | Number intent |
If critical signals are missing (especially budget), ask one clarifying question. Never ask for all missing fields at once.
Reference: intent-extraction.md
Filtering Logic
Apply filters in this order (hard → soft):
-
Hard filters (eliminate if not met):
- Budget:
price ≤ budget_max(orsale_priceif active) - Hard constraints: attribute must match (e.g., "纯棉" → filter by material tag)
- Stock: exclude if
stock_qty == 0(when inventory data available)
- Budget:
-
Soft scoring (rank what remains):
- Recipient match:
suitable_foroverlap with recipient description - Occasion match:
tagsoverlap with occasion keywords - Style/preference match:
description+tagskeyword overlap - Popularity signal: use
sales_rankif available, else recency
- Recipient match:
-
Return top N (default: 3, configurable via
max_recommendations)
Reference: filtering-logic.md
Recommendation Presentation
Standard format (3 recommendations)
为您推荐 3 款最适合的选择:
1️⃣ [产品名] ¥[price]
[1句话说明为什么适合这个场景/人群]
[关键亮点:1-2个最相关的属性]
2️⃣ [产品名] ¥[price]
[...]
3️⃣ [产品名] ¥[price]
[...]
[可选] 您更倾向哪款?我可以帮您查一下库存~
Gift recommendation (add wrapping note)
送礼推荐:[产品名] ¥[price]
[为什么适合作为礼物 — 1句话]
[礼盒包装是否可用 if known]
Upsell (when appropriate)
If the customer's budget allows 20% more for a meaningfully better option:
"还有一款 ¥[price+] 的[产品名],多了[key upgrade],性价比也很高,要不要看看?" Only suggest once per conversation. Never push if customer declines.
Special Flows
"帮我比较" (Comparison)
When customer names 2+ specific products:
- Fetch both from KB
- Build a comparison table: price / key specs / suitable for / verdict
- Give a clear recommendation, not just data
"搭配什么" (Outfit/Pairing)
When customer asks what goes with a product:
- Identify the anchor product
- Filter KB for complementary items (matching category tags: "搭配", "配套")
- Present as a complete set with total price
"再便宜一点" (Price objection)
When customer asks for cheaper options after seeing recommendations:
- Re-filter with lower budget
- If nothing cheaper: explain value at current price, don't apologize for price
"没有我想要的" (No match)
When no product passes the filters:
- Tell the customer honestly
- Suggest the closest available option
- Offer to notify when matching product arrives (log as feature request)
Script
Use scripts/recommend.py for deterministic filtering and scoring.
Reference: filtering-logic.md
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