Chaterimo

AI Customer Service for Shopify & E-commerce - Query conversations, analyze chatbot performance, and manage your Chaterimo AI assistant

Security Scan

The skill is internally consistent with its stated purpose (Chaterimo customer-service API integration) and only requests a single service API key; nothing in the instructions, manifest, or install steps is disproportionate or unrelated.

Purpose & Capability

Name/description match the required artifact: the skill is an instruction-only wrapper for Chaterimo's API and declares only CHATERIMO_API_KEY. Requesting the service API key is appropriate for the listed capabilities (listing chatbots, browsing conversations, fetching transcripts).

Instruction Scope

SKILL.md describes calling Chaterimo REST endpoints (GET /api/...), setting CHATERIMO_API_KEY, and fetching conversation data. The instructions do not request unrelated system files, credentials, or other environment variables. Privacy/redaction claims are vendor assertions in the docs rather than additional agent behavior.

Install Mechanism

No install spec or code is included (instruction-only), so nothing is downloaded or written to disk by an installer. This minimizes installation risk.

Credentials

Only one environment variable (CHATERIMO_API_KEY) is required and is appropriate for the declared API-based functionality. No unrelated credentials or config paths are requested.

Persistence & Privilege

The skill is not forcing persistent/global inclusion (always: false) and uses normal autonomous invocation settings. It does not request to modify other skills or system-wide settings.

Scan Findings in Context

[no_code_files_to_scan] expected: The regex-based scanner found nothing because this is an instruction-only skill with no code files; that is consistent with a declarative API-integration skill.

Assessment

This skill appears coherent: it only needs your Chaterimo API key to call Chaterimo's API endpoints. Before installing, verify the vendor/site (https://www.chaterimo.com), ensure the API key you provide is scoped with least privilege (read-only if available), and avoid sharing a high-privilege key. Remember that redaction/PII claims are provided by the vendor — test on non-sensitive data first to confirm behaviour. If you have an option, create a dedicated API key you can revoke/rotate. Finally, note that the agent can call the skill autonomously (normal behavior); monitor usage and audit logs in your Chaterimo dashboard if concerned.

Chaterimo - AI Customer Service for Shopify & E-commerce

Connect your Chaterimo AI chatbot to OpenClaw. Query customer conversations, analyze chatbot performance, and get insights from your e-commerce store's customer service data.

What is Chaterimo?

Chaterimo is an AI-powered customer service platform that integrates with Shopify, Shoptet, Upgates, and eshop-rychle.cz e-commerce platforms. It provides 24/7 automated customer support powered by leading LLM models: ChatGPT, Claude, Gemini, and Grok.

You can use Chaterimo with your own API keys (BYOK - Bring Your Own Key) or choose a custom plan with included AI credits.

📖 Learn more: How to connect Chaterimo with Shopify

What can this skill do?

List Your Chatbots

"Show me all my chatbots"

Returns all chatbots configured for your store with their AI model settings and status.

Browse Conversations

"Show me conversations from last week" "List conversations from my Shopify store"

View customer service conversations with filters by date and platform. All customer PII is automatically stripped for privacy.

Read Conversation Transcripts

"Show me conversation #123" "What did customers ask about yesterday?"

Get full conversations with messages between customers and your AI chatbot. All personally identifiable information is automatically redacted.

Setup

1. Sign up at chaterimo.com
2. Connect your e-commerce platform (Shopify, Shoptet, Upgates, or eshop-rychle.cz)
3. Go to API Keys in your dashboard
4. Click Create API Key and copy the key
5. Set the environment variable:

   CHATERIMO_API_KEY=cha_your_key_here
   

API Endpoints

Endpoint	Description
GET /api/v1/chatbots/	List all chatbots (returns chatbot IDs)
GET /api/v1/chatbots/{chatbot_id}/	Get chatbot details
GET /api/v1/chatbots/{chatbot_id}/conversations/	List conversations (returns conversation IDs)
GET /api/v1/conversations/{conversation_id}/	Get full conversation with messages

Your organisation is determined automatically from your API key - no need to specify it.

Privacy & Data Security

PII Redaction

All conversation data returned by the API has personally identifiable information (PII) automatically stripped to protect customer privacy:

Data Type	Example	Redacted As
Email addresses	[e-mail]	[EMAIL]
Phone numbers	[phone]	[PHONE]

This ensures you can analyze conversation patterns and chatbot performance without exposing sensitive customer data.

API Key Security

• Hashed storage: API keys are stored as SHA256 hashes - we never store your raw key in plain text
• One-time display: Your full API key is shown only once at creation - copy it immediately
• Instant revocation: Revoke compromised keys immediately from your dashboard
• Scoped access: Keys are scoped to specific permissions (read-only by default)

Infrastructure Security

• Rate limiting: 60 requests/minute per API key to prevent abuse
• Audit logging: All API calls are logged with timestamps, endpoints, and response codes
• Tenant isolation: API keys can only access data from their own organisation
• HTTPS only: All API traffic is encrypted in transit

Supported Platforms

• Shopify - Full integration with product sync (Setup guide)
• Shoptet - Czech e-commerce platform integration
• Upgates - Full API integration
• eshop-rychle.cz - Czech e-commerce platform

Supported AI Models

Chaterimo supports multiple LLM providers via BYOK (Bring Your Own Key) or custom plans. We regularly update to include the latest models from each provider:

• OpenAI - ChatGPT (latest GPT models)
• Anthropic - Claude (latest Claude models)
• Google - Gemini (latest Gemini models)
• xAI - Grok (latest Grok models)

Coming Soon (Phase 2+)

• Analytics & metrics dashboard
• Unanswered questions detection
• Product search
• Knowledge base management
• Chatbot configuration via API

Support

• Website: chaterimo.com
• Shopify Guide: How to connect Chaterimo with Shopify

Example Usage

User: Show me my chatbots
Assistant: You have 2 chatbots configured:

1. **Main Store Support** (GPT-4)
   - Language: English
   - Status: Active

2. **Czech Support** (Claude)
   - Language: Czech
   - Status: Active

User: Show me recent conversations from Main Store Support
Assistant: Here are the last 5 conversations:

1. Session #abc123 - 12 messages - Feb 4, 2026
2. Session #def456 - 8 messages - Feb 4, 2026
3. Session #ghi789 - 3 messages - Feb 3, 2026
...