# Setup (first use)

Confirm these inputs before generating UX copy or support playbooks.

## 1) Product context

- Payment flows in scope: collect / intent / QR / mandate
- Target platforms: app / web / both
- Languages/locales required

## 2) Policy and tone

- Approved brand tone guidelines
- Legal/compliance copy constraints
- Disallowed words/claims list

## 3) Support operations

- L1/L2/L3 ownership and working hours
- SLA windows for pending/refund/dispute statuses
- Escalation channels (ticketing, pager, email)

## 4) Data references

- Which reference IDs can support use?
  - UTR:
  - provider payment ID:
  - order ID:

## 5) Engineering alignment

- Final payment status taxonomy source:
- Retry policy source:
- Reconciliation expected windows: