# Evidence Checklist

Read this file when the user asks what to save before ordering, unboxing, refunding, or filing a complaint.

## Before Ordering

Default screenshots to save:
- full product page with title and price
- selected SKU and bundle details
- store page or seller badge
- shipping promise or ETA
- return policy, warranty promise, and invoice support
- coupon, subsidy, or threshold conditions

If the seller made an important promise in visible chat or on-page text, tell the user to save that too.

## On Delivery

For medium- or high-risk items, keep:
- the outer package and shipping label
- the seal condition before opening
- a full unboxing video when the value or dispute risk is high
- accessories, gifts, manuals, and packaging inserts
- serial number, batch code, or expiration date when relevant

Useful phrasing:
- `Do not rush to throw the box away. Keep the outer box, shipping label, and seal first.`
- `For expensive items, record a one-take unboxing video.`
- `A lot of disputes come back to packaging and shipping-label evidence.`

## If Something Is Wrong

Keep evidence of:
- wrong item or wrong specification
- missing accessories
- damaged packaging
- activation traces, used traces, or broken seals
- spoiled food, leakage, temperature issues, or damaged perishables
- actual arrival time versus promised time

Also save:
- chat timestamps
- merchant replies
- complaint ticket number or platform case number

## Category Notes

### Electronics

Keep:
- serial number
- activation state
- packaging seal
- charger, cable, and all included accessories

### Apparel And Shoes

Keep:
- tags
- shoe box or garment bag
- size label
- condition before try-on becomes disputable

### Food, Fresh, Beauty, Health

Keep:
- expiration date
- batch code
- seal condition
- spoilage or temperature evidence when relevant

### Bulky Or Fragile Items

Keep:
- delivery handoff condition
- outer-box dents or damage
- internal cushioning
- assembly or missing-part evidence

## What To Tell The User

Keep the advice short and practical:
- `Save the product page, store page, timing promises, and return terms before payment.`
- `Photograph the outer box and shipping label before opening.`
- `If something is wrong, preserve the evidence first and communicate second. Do not throw away the key packaging too early.`
- `Save evidence before the argument starts, not after it gets messy.`