{"skill":{"slug":"security-intelligent-cs","displayName":"Security Intelligent Cs","summary":"AI-driven customer service for banking and securities offering FAQ support, account inquiry, transaction guidance, complaint handling, and 24/7 automated ass...","tags":{"latest":"2.0.0"},"stats":{"comments":0,"downloads":66,"installsAllTime":0,"installsCurrent":0,"stars":0,"versions":1},"createdAt":1778513755700,"updatedAt":1778514106567},"latestVersion":{"version":"2.0.0","createdAt":1778513755700,"changelog":"**Major update: Skill rebranded and enhanced for China’s financial industry customer service.**\n\n- New description and naming: Focused on intelligent customer service for banking and securities, tailored for call centers and digital service in China.\n- Added detailed FAQ knowledge base examples for banking topics and financial products.\n- Introduced structured complaint handling SOP covering each stage from empathy to resolution, with sample scripts.\n- Expanded and formalized intent classification logic for user queries.\n- Bilingual documentation throughout, listing pain points, trigger keywords, and compliance focus.\n- Includes 7x24 automated support positioning and compliance disclaimers.","license":"MIT-0"},"metadata":null,"owner":{"handle":"gechengling","userId":"s17ewqc4f2s6gpcbm88hy7fgvn85kg1g","displayName":"lingfeng-19","image":"https://avatars.githubusercontent.com/u/8140166?v=4"},"moderation":null}