# Setup (first use)

## Required team roles

- Incident Commander
- Engineering Lead
- Communications Owner
- Reconciliation Owner

## Required observability links

- payment success/failure dashboards
- provider status pages
- webhook/queue health panels
- error logs and trace explorer

## Communication channels

- internal incident room/channel
- support escalation channel
- status page/update mechanism

## Runbook basics

- define severity mapping (`P0-P3`)
- define update cadence per severity
- define escalation ladder and on-call backups