# Postmortem template

## Incident summary

- Incident ID:
- Severity:
- Start time:
- End time:
- Duration:
- Owner:

## Impact

- affected payment flows:
- affected users/orders:
- financial impact estimate:

## Timeline

- hh:mm - event
- hh:mm - event

## Root cause

- primary cause:
- contributing factors:

## What worked

- ...

## What failed

- ...

## Action items

- [ ] action | owner | due date
- [ ] action | owner | due date