# Communication templates

## Internal update

`Incident {{id}} | Severity {{sev}} | Status: {{status}}`

`Impact: {{impact_summary}}`
`Current hypothesis: {{hypothesis}}`
`Actions in progress: {{actions}}`
`Next update: {{time}}`

## Customer-facing banner

`Some payments are currently delayed. Please avoid repeated retries if your payment is pending. We are actively restoring service and will share the next update at {{time}}.`

## Resolution message

`The payment issue has been resolved. If your payment status still appears incorrect, contact support with your transaction reference ID for priority correction.`