{"skill":{"slug":"openclaw-itsm-skill","displayName":"Openclaw Itsm Skill","summary":"分析嘉为蓝鲸 ITSM 工单数据，提供新工单处理建议、趋势报表、高频问题识别及 SLA 超时风险监控，支持多流程字段自动映射。","tags":{"latest":"0.1.0"},"stats":{"comments":0,"downloads":333,"installsAllTime":0,"installsCurrent":0,"stars":0,"versions":1},"createdAt":1773249859115,"updatedAt":1777528430928},"latestVersion":{"version":"0.1.0","createdAt":1773249859115,"changelog":"itsm-ticket-analyzer 初始发布，支持嘉为蓝鲸 ITSM 工单智能数据分析与多流程适配。\n\n- 支持多流程工单数据导入 (CSV/Excel)，字段自动映射\n- 提供新工单处理智能建议、相似工单查找及工单分类推荐\n- 实现深度分析报表：人效、响应/处理时间、分类统计、高频/重复问题识别\n- 支持工单趋势（日报/周报/月报）与 SLA 达标/超时风险监控\n- 高频问题聚类，支持知识库建设建议\n- 输出格式灵活，支持企业微信推送","license":"MIT-0"},"metadata":null,"owner":{"handle":"michaeljochen","userId":"s1719scp7y2t83m7zw69ya3sfd83kwez","displayName":"MichaelJochen","image":"https://avatars.githubusercontent.com/u/47848809?v=4"},"moderation":{"isSuspicious":true,"isMalwareBlocked":false,"verdict":"suspicious","reasonCodes":["suspicious.llm_suspicious"],"summary":"Detected: suspicious.llm_suspicious","engineVersion":"v2.4.5","updatedAt":1777528430928}}