{"skill":{"slug":"member-complaint-agent","displayName":"Member Complaint Agent","summary":"Handle member/customer complaint workflows with a Linear-centered operating model. Use when the task involves 会员客诉、客户投诉、退款诉求、续费失败、自动续费争议、会员权益异常、客服草稿、风险分级、Lin...","tags":{"latest":"1.0.0"},"stats":{"comments":0,"downloads":159,"installsAllTime":0,"installsCurrent":0,"stars":0,"versions":1},"createdAt":1773719716104,"updatedAt":1773719809604},"latestVersion":{"version":"1.0.0","createdAt":1773719716104,"changelog":"- Initial release of member-complaint-agent skill.\n- Manages customer complaint workflows centered on Linear, with structured analysis and reply drafting.\n- Parses deterministic metadata (e.g., platform, vendor, app version) separately from AI-based judgment.\n- Provides two default Linear comments per complaint: structured AI analysis and a ready-to-use customer reply draft.\n- Includes detailed guidelines for SOP handling, escalation, and daily/weekly digest summaries.\n- Enforces strict separation of facts, judgments, and recommended actions; prohibits unauthorized promises.","license":"MIT-0"},"metadata":null,"owner":{"handle":"qwqcode","userId":"publishers:qwqcode","displayName":"qwqcode","image":"https://avatars.githubusercontent.com/u/22412567?v=4"},"moderation":null}