{"skill":{"slug":"itsm-ticket-analyzer","displayName":"嘉为蓝鲸 ITSM 工单数据分析技能，支持处理人工作量统计、响应时间分析、问题分类统计、日报/周报生成。","summary":"嘉为蓝鲸 ITSM 工单分析技能，支持多流程工单字段智能映射、工作量统计、响应时间与趋势分析、高频问题识别及SLA监控。","tags":{"latest":"1.0.1"},"stats":{"comments":0,"downloads":298,"installsAllTime":0,"installsCurrent":0,"stars":0,"versions":1},"createdAt":1773467938008,"updatedAt":1777529742317},"latestVersion":{"version":"1.0.1","createdAt":1773467938008,"changelog":"- Added detailed usage guide and examples for ITSM ticket analysis, daily report generation, frequent issue identification, and SLA monitoring.\n- Documented core features: multi-process ticket support, intelligent field mapping, new ticket handling suggestions, in-depth and trend analysis, issue clustering, and SLA monitoring.\n- Provided instructions for CSV/Excel data import, Python script usage, and relevant configuration (API, Webhook, and classification/SLA rules).\n- Included report templates, sample commands, and integration notes for enterprise WeChat push notifications.\n- Clarified use cases, input data requirements, and key output formats for practical operation.","license":"MIT-0"},"metadata":null,"owner":{"handle":"michaeljochen","userId":"s1719scp7y2t83m7zw69ya3sfd83kwez","displayName":"MichaelJochen","image":"https://avatars.githubusercontent.com/u/47848809?v=4"},"moderation":{"isSuspicious":true,"isMalwareBlocked":false,"verdict":"suspicious","reasonCodes":["suspicious.llm_suspicious"],"summary":"Detected: suspicious.llm_suspicious","engineVersion":"v2.4.5","updatedAt":1777529742317}}