{"skill":{"slug":"customer-support-autopilot","displayName":"Customer Support Autopilot","summary":"Classify customer support tickets, draft accurate responses, suggest macros, and route escalations based on risk, SLA, and business impact.","tags":{"latest":"1.0.0"},"stats":{"comments":0,"downloads":236,"installsAllTime":0,"installsCurrent":0,"stars":0,"versions":1},"createdAt":1773930880233,"updatedAt":1773931006735},"latestVersion":{"version":"1.0.0","createdAt":1773930880233,"changelog":"- Initial release of customer-support-autopilot skill.\n- Classifies incoming support tickets by intent and severity.\n- Drafts response suggestions in brand tone with confidence levels.\n- Recommends macro usage, next actions, and escalation paths (L1/L2/L3).\n- Detects and escalates high-risk cases (legal, security, billing, fraud, abuse).\n- Enforces guardrails: no invented policies or sensitive info disclosure.\n- Provides clear output format for easy agent handoff.","license":"MIT-0"},"metadata":{"os":null,"systems":null},"owner":{"handle":"anugotta","userId":"s17axsx356as5m47cf210hgx2183e9km","displayName":"ASP","image":"https://avatars.githubusercontent.com/u/4218061?v=4"},"moderation":null}