{"skill":{"slug":"customer-retention","displayName":"Customer Retention","summary":"Build and execute customer retention strategies for a solopreneur business. Use when reducing churn, improving customer lifetime value, building loyalty programs, re-engaging inactive users, or creating retention-focused product and communication strategies. Covers churn analysis, retention cohorts, lifecycle marketing, win-back campaigns, and loyalty mechanics. Trigger on \"customer retention\", \"reduce churn\", \"keep customers\", \"improve retention\", \"churn rate\", \"customer loyalty\", \"win-back campaign\".","tags":{"latest":"0.1.0"},"stats":{"comments":0,"downloads":917,"installsAllTime":5,"installsCurrent":5,"stars":0,"versions":1},"createdAt":1771015949483,"updatedAt":1777525139384},"latestVersion":{"version":"0.1.0","createdAt":1771015949483,"changelog":"Initial release: Solopreneur-focused customer retention strategies and playbook.\n\n- Step-by-step guide to measure, analyze, and improve customer retention and reduce churn.\n- Covers churn metrics, cohort analysis, and identifying churn reasons through surveys and interviews.\n- Lifecycle-based retention tactics for onboarding, habit formation, ongoing engagement, and at-risk customers.\n- Includes ready-to-use re-engagement email sequences and loyalty program ideas.\n- Suggests experiments to test and optimize retention strategies.","license":null},"metadata":null,"owner":{"handle":"jk-0001","userId":"s172spfmwsf80c1ymt8rffcz9h83gbzb","displayName":"Jatin Khatri","image":"https://avatars.githubusercontent.com/u/103896999?v=4"},"moderation":null}