{"skill":{"slug":"custom-order-support","displayName":"Custom Order Support","summary":"Manage customer expectations, order changes, and post-purchase support for long-lead custom products (engraved necklaces, custom pet portraits, personalized...","tags":{"latest":"0.1.2"},"stats":{"comments":0,"downloads":349,"installsAllTime":1,"installsCurrent":1,"stars":0,"versions":3},"createdAt":1772765983523,"updatedAt":1777525658555},"latestVersion":{"version":"0.1.2","createdAt":1773199045846,"changelog":"Initial framework and reference resources added for custom-order support.\n\n- Introduced detailed support workflow and structured response templates for managing long-lead custom orders.\n- Added clear procedures for status updates, modification requests (including 24-hour change window), and post-purchase quality/return handling.\n- Included new reference documents for policies (references/policy.md, references/faq.md).\n- Provided a script (scripts/calculate_eta.py) to automate ETA calculations for production and delivery.\n- Outlined proactive communication strategy and key customer experience metrics.\n- Added evaluation and documentation files for easier onboarding and future improvements.","license":"MIT-0"},"metadata":null,"owner":{"handle":"rijoyai","userId":"s17968d4vetrx5cj2yx3105heh83hrb4","displayName":"RIJOY-AI","image":"https://avatars.githubusercontent.com/u/219251023?v=4"},"moderation":null}