{"skill":{"slug":"complaint","displayName":"Complaint","summary":"提供客诉处理的可落地指南与SOP。在开展客诉处理相关工作时调用。","tags":{"latest":"0.1.0"},"stats":{"comments":0,"downloads":141,"installsAllTime":0,"installsCurrent":0,"stars":0,"versions":1},"createdAt":1774231639356,"updatedAt":1774232217821},"latestVersion":{"version":"0.1.0","createdAt":1774231639356,"changelog":"- 初始版本，提供客诉处理的操作指南与SOP\n- 明确业务目标、核心指标及应用场景设定\n- 包含具体的操作步骤与流程：范围定义、SOP制定、数据接入、小流量试点、复盘优化、知识库更新\n- 建立指标体系，明确报表节奏与口径\n- 强调风险合规，包括个人信息保护与数据最小化\n- 提供可复用模板、脚本、Checklist等工具","license":"MIT-0"},"metadata":null,"owner":{"handle":"clawkk","userId":"s170g5yz1q3ksjnn4gz6v24af983h1mh","displayName":"clawkk","image":"https://avatars.githubusercontent.com/u/265748372?v=4"},"moderation":null}