{"skill":{"slug":"bookforge-customer-revenue-quality-audit","displayName":"Customer Revenue Quality Audit","summary":"Classify every customer into one of four archetypes — Tribe, Churners, Vampires, or Snow Leopards — score your customer base using Net Promoter Score (NPS),...","tags":{"bookforge":"1.0.0","customer-management":"1.0.0","latest":"1.0.0","nps":"1.0.0","retention":"1.0.0","segmentation":"1.0.0","small-business":"1.0.0"},"stats":{"comments":0,"downloads":90,"installsAllTime":0,"installsCurrent":0,"stars":0,"versions":1},"createdAt":1776862811270,"updatedAt":1777527859097},"latestVersion":{"version":"1.0.0","createdAt":1776862811270,"changelog":"**Initial release of the customer revenue quality audit skill:**\n\n- Classifies each customer as Tribe, Churner, Vampire, or Snow Leopard using detailed behavioral criteria.\n- Calculates Net Promoter Score (NPS) and segments customers based on loyalty.\n- Produces a segmentation report with concrete fire/grow/monitor decisions for each customer.\n- Guides input gathering on revenue, support load, referrals, and acquisition method.\n- Helps businesses identify and eliminate toxic or draining customers and manage concentration risk.","license":"MIT-0"},"metadata":{"os":null,"systems":null},"owner":{"handle":"quochungto","userId":"s176b6gfk8djgcz320d83ta4e184bx1v","displayName":"Hung Quoc To","image":"https://avatars.githubusercontent.com/u/88069966?v=4"},"moderation":null}