{"skill":{"slug":"bookforge-customer-experience-systems-design","displayName":"Customer Experience Systems Design","summary":"Design and document the four core business systems (Marketing, Sales, Fulfillment, Administration) and create memorable customer experiences through experien...","tags":{"bookforge":"1.0.0","business-systems":"1.0.0","checklists":"1.0.0","customer-experience":"1.0.0","experience-design":"1.0.0","latest":"1.0.0","operations":"1.0.0","operations-manual":"1.0.0","small-business":"1.0.0","systematization":"1.0.0"},"stats":{"comments":0,"downloads":77,"installsAllTime":0,"installsCurrent":0,"stars":0,"versions":1},"createdAt":1776859128376,"updatedAt":1776862010778},"latestVersion":{"version":"1.0.0","createdAt":1776859128376,"changelog":"Initial release: Provides a comprehensive framework for systematizing small businesses and designing standout customer experiences.\n\n- Details a step-by-step process to map four core business systems: Marketing, Sales, Fulfillment, Administration.\n- Introduces a structured audit to assess current documentation and owner dependency.\n- Provides tools to identify, prioritize, and document recurring tasks using checklists.\n- Includes strategies for scaling and designing for business growth and owner independence.\n- Offers practical input prompts and output templates to guide users in building operational manuals and experience touchpoints.","license":"MIT-0"},"metadata":{"os":null,"systems":null},"owner":{"handle":"quochungto","userId":"s176b6gfk8djgcz320d83ta4e184bx1v","displayName":"Hung Quoc To","image":"https://avatars.githubusercontent.com/u/88069966?v=4"},"moderation":null}