{"skill":{"slug":"auto-customer-support","displayName":"auto-customer-support","summary":"自动化客服（基于 FAQ 的轻量检索回复 + 简单转人工/工单接口；支持 Webhook 接入、邮件/企业微信/工单系统集成与可选升级到 LLM 混合模式）。","tags":{"latest":"1.0.0"},"stats":{"comments":0,"downloads":134,"installsAllTime":0,"installsCurrent":0,"stars":1,"versions":1},"createdAt":1775902527656,"updatedAt":1775902609068},"latestVersion":{"version":"1.0.0","createdAt":1775902527656,"changelog":"auto-customer-support 1.0.0\n\n- 新增基于 FAQ 的自动化客服 scaffold：支持静态问答检索、模板回复\n- 集成 /webhook 和 /escalate 接口，实现自动回复与工单转人工\n- 支持加载 CSV 格式 FAQ，内置信心阈值与变量模板渲染\n- 提供 Webhook、邮件、企业微信、工单系统等集成参考\n- 含完整目录结构与本地开发/测试指引\n- 明确列出扩展（向量检索、LLM混合、会话管理）与安全建议","license":"MIT-0"},"metadata":null,"owner":{"handle":"xianji520","userId":"s171byq708s4egbk8r2jgy3v8s84n09d","displayName":"xianji520","image":"https://avatars.githubusercontent.com/u/250768986?v=4"},"moderation":null}