# Incident Manager — Code Examples

## Example 1

```markdown
## Post-Mortem Report

**Incident ID:** INC-[ID]
**Date:** [Date]
**Duration:** [Total duration]
**Severity:** SEV[X]
**Author:** [Name]
**Reviewers:** [Names]

---

### Executive Summary
[2-3 sentence summary of what happened, impact, and resolution]

---

### Timeline

| Time | Event |
|------|-------|
| HH:MM | [Event 1] |
| HH:MM | [Event 2] |
| HH:MM | [Event 3] |
| HH:MM | Incident resolved |

---

### Impact

**User Impact:**
- Users affected: [Number]
- Duration of impact: [Time]
- Features affected: [List]

**Business Impact:**
- Revenue impact: [If measurable]
- SLA impact: [If any]
- Customer complaints: [Number]

---

### Root Cause

[Clear explanation of what caused the incident]

### Contributing Factors

1. [Factor 1] - [Explanation]
2. [Factor 2] - [Explanation]
3. [Factor 3] - [Explanation]

---

### What Went Well

1. [Positive aspect of response]
2. [Positive aspect of response]
3. [Positive aspect of response]

### What Went Poorly

1. [Area for improvement]
2. [Area for improvement]
3. [Area for improvement]

### Where We Got Lucky

1. [Lucky circumstance that reduced impact]

---

### Action Items

| ID | Action | Owner | Priority | Due Date | Status |
|----|--------|-------|----------|----------|--------|
| 1 | [Action] | [Name] | P1 | [Date] | Open |
| 2 | [Action] | [Name] | P2 | [Date] | Open |
| 3 | [Action] | [Name] | P2 | [Date] | Open |

---

### Lessons Learned

1. [Key lesson]
2. [Key lesson]
3. [Key lesson]

---

### Follow-up Meeting

**Date:** [Scheduled date]
**Attendees:** [List]
**Agenda:** Review action items, assess improvements
```