{"skill":{"slug":"afrexai-voc-engine","displayName":"Voice of Customer Engine","summary":"Complete Voice of Customer system — collect, analyze, and operationalize customer feedback at scale. Covers NPS/CSAT/CES measurement, customer interview meth...","tags":{"csat":"1.0.0","customer-feedback":"1.0.0","latest":"1.0.0","nps":"1.0.0","product":"1.0.0","voc":"1.0.0"},"stats":{"comments":0,"downloads":35,"installsAllTime":0,"installsCurrent":0,"stars":0,"versions":1},"createdAt":1771439140518,"updatedAt":1778491578254},"latestVersion":{"version":"1.0.0","createdAt":1771439140518,"changelog":"Version 1.0.0 of afrexai-voc-engine\n\n- Initial public release: a comprehensive Voice of Customer (VoC) system.\n- Enables organizations to collect, analyze, and operationalize customer feedback for product improvement and churn reduction.\n- Includes frameworks for NPS/CSAT/CES measurement, feedback taxonomies, customer interviews, feature request prioritization, and sentiment analysis.\n- Provides practical guidance, templates, and best practices for feedback collection, survey design, and closed-loop workflows.\n- Designed for use across the entire customer journey, from satisfaction surveys to in-depth interviews and feedback-driven decision-making.","license":null},"metadata":null,"owner":{"handle":"1kalin","userId":"s17e1q0nx23qnh4n429zzqc05x83hvsw","displayName":"1kalin","image":"https://avatars.githubusercontent.com/u/15705344?v=4"},"moderation":null}