{"skill":{"slug":"afrexai-support-operations","displayName":"Customer Support Operations Engine","summary":"Build and run a world-class customer support operation — from ticket management to team scaling. Complete methodology with templates, scoring systems, and au...","tags":{"customer-support":"1.0.0","cx":"1.0.0","helpdesk":"1.0.0","latest":"1.0.0","support-ops":"1.0.0","ticketing":"1.0.0"},"stats":{"comments":0,"downloads":640,"installsAllTime":2,"installsCurrent":2,"stars":0,"versions":1},"createdAt":1771504178540,"updatedAt":1777525246597},"latestVersion":{"version":"1.0.0","createdAt":1771504178540,"changelog":"Customer Support Operations Engine initial release.\n\n- Provides a full methodology for building and scaling customer support operations.\n- Includes health assessment frameworks, channel strategy matrices, and ticket management processes.\n- Offers response frameworks (HEART method) and editable response templates.\n- Features scoring systems, workflow automation advice, and tagging taxonomies.","license":null},"metadata":{"os":["linux","darwin","win32"],"systems":null},"owner":{"handle":"1kalin","userId":"s17e1q0nx23qnh4n429zzqc05x83hvsw","displayName":"1kalin","image":"https://avatars.githubusercontent.com/u/15705344?v=4"},"moderation":null}