{"skill":{"slug":"afrexai-customer-support","displayName":"Customer Support Command Center","summary":"Enterprise-grade customer support system: ticket triage, response templates, escalation workflows, CSAT tracking, knowledge base management, and churn prevention. Turns your AI agent into a support team lead.","tags":{"churn":"1.0.0","csat":"1.0.0","customer":"1.0.0","helpdesk":"1.0.0","latest":"1.0.0","retention":"1.0.0","support":"1.0.0","tickets":"1.0.0"},"stats":{"comments":0,"downloads":777,"installsAllTime":0,"installsCurrent":0,"stars":1,"versions":1},"createdAt":1770978462828,"updatedAt":1777525132967},"latestVersion":{"version":"1.0.0","createdAt":1770978462828,"changelog":"Customer Support Command Center 1.0.0 — initial release\n\n- Introduces a full-featured customer support operations system, including ticket triage, response templates, escalation workflows, CSAT tracking, knowledge base management, and churn prevention.\n- Details a ticket priority matrix and category tagging system for efficient sorting and routing.\n- Provides a structured HEARD response framework and quality checklist to standardize and improve customer communication.\n- Supplies an extensive library of customizable response templates for common support scenarios.\n- Establishes clear escalation rules and note templates for handling complex or high-impact issues.\n- Includes knowledge base content guidelines to help standardize documentation and support resources.","license":null},"metadata":{"os":["linux","darwin","win32"],"systems":null},"owner":{"handle":"1kalin","userId":"s17e1q0nx23qnh4n429zzqc05x83hvsw","displayName":"1kalin","image":"https://avatars.githubusercontent.com/u/15705344?v=4"},"moderation":null}