{"skill":{"slug":"afrexai-customer-success","displayName":"Customer Success Playbook","summary":"Complete customer success, retention, and expansion revenue system. Use for churn prevention, health scoring, onboarding optimization, QBR preparation, expan...","tags":{"churn":"1.1.0","customer-success":"1.1.0","expansion":"1.1.0","latest":"1.1.0","nps":"1.0.0","nrr":"1.1.0","onboarding":"1.1.0","qbr":"1.1.0","retention":"1.1.0","saas":"1.1.0"},"stats":{"comments":0,"downloads":779,"installsAllTime":4,"installsCurrent":4,"stars":0,"versions":2},"createdAt":1771349119969,"updatedAt":1777525200732},"latestVersion":{"version":"1.1.0","createdAt":1771836376378,"changelog":"**Customer Success Playbook major update: streamlined guidance, clearer templates, and actionable deliverables.**\n\n- Replaced detailed operational documentation with a step-by-step playbook for building and running Customer Success in B2B SaaS.\n- Added clear customer journey mapping, health scoring model, onboarding checklist, and expansion playbook.\n- Introduced concise QBR template, churn prevention tiers, and CSM capacity model.\n- Output includes ready-to-go deliverables: lifecycle map, scorecard, onboarding plan, churn playbook, and more.\n- Metrics and targets table included for quick benchmarking.\n- Linked access to industry-specific resources and setup tools.","license":null},"metadata":null,"owner":{"handle":"1kalin","userId":"s17e1q0nx23qnh4n429zzqc05x83hvsw","displayName":"1kalin","image":"https://avatars.githubusercontent.com/u/15705344?v=4"},"moderation":null}