{"skill":{"slug":"01-complaint-classification","displayName":"01 Complaint Classification","summary":"基于 GB/T 42499-2023 国家标准和阿里巴巴平台规则， 对用户投诉进行智能分类、优先级评定、责任方判断和派发建议。 适用于菜鸟物流、菜鸟驿站、淘宝闪购三条业务线。 v1.7 新增：统一引用 GLOSSARY.md、INSUFFICIENCY-HANDLING.md、RULE-UPDATE-SOP.md。","tags":{"latest":"1.0.0"},"stats":{"comments":0,"downloads":16,"installsAllTime":0,"installsCurrent":0,"stars":0,"versions":1},"createdAt":1777623667592,"updatedAt":1777623785048},"latestVersion":{"version":"1.0.0","createdAt":1777623667592,"changelog":"投诉智能分类 v1.7.0 主要更新：\n\n- 新增并统一引用 GLOSSARY.md（术语表）、INSUFFICIENCY-HANDLING.md（信息不足处理）、RULE-UPDATE-SOP.md（规则更新流程），提升 Skill 管理和规则透明度。\n- 优化规范：所有结构化结果输出字段、分类流程和优先级判定逻辑根据阿里巴巴2024业务场景复核。\n- 明确数据源及依据，补充了业务扩展分类和派发建议表细节。\n- 丰富批量分析模式输出规范和去重逻辑说明。","license":"MIT-0"},"metadata":{"os":null,"systems":null},"owner":{"handle":"nic-yuan","userId":"s17601s6pc41mkraa1bkeshfx983kdsw","displayName":"nic-yuan","image":"https://avatars.githubusercontent.com/u/195308903?v=4"},"moderation":{"isSuspicious":true,"isMalwareBlocked":false,"verdict":"suspicious","reasonCodes":["suspicious.llm_suspicious"],"summary":"Detected: suspicious.llm_suspicious","engineVersion":"v2.4.22","updatedAt":1777623785048}}